Customer Service Policy and guarantees

What is at the heart of Alimentation Direct's competitive advantage is its expertise and customer service, with:

• Food consulting experts who will be dedicated to each account
  to increase customer satisfaction;
• Volume discounts to encourage renewal;
• And an effective loyalty program based on shopping habits
  of the customers and their savings;

This will translate into a retention rate of at least 30% higher than the competition through incentives that recognize the value of our customers. Orders are placed 3 weeks before delivery and 1/3 of the order must be paid before it to reserve the animals at the slaughterhouse in order to avoid any problem in terms of supply since our service offer includes the tailor-made cut. Then the customer service department communicates with the customer at the mid-term of their package to ensure customer satisfaction with a short survey and thus redirect them to the website with a promotional code for online renewal.